Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you ("you" or "Customer") and Pearland AI ("we," "us," or "HOA Shield TX"), governing your use of the website at hoasavers.com and any documents, software, or services offered through it (collectively, the "Service"). By using the Service, purchasing a packet, or downloading any document, you agree to be bound by these Terms, the Privacy Policy, and the Disclaimer, each incorporated by reference. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old, capable of forming a binding contract under Texas law, and either the owner of the property at issue or a person the owner has independently authorized. You are responsible for the accuracy of the information you submit and for everything done through your use of the Service.

2. Description of the Service

The Service is software. Based on the answers you provide, it screens your situation against general provisions of the Texas Property Code (including Chapter 209) and uses an artificial-intelligence language model to generate printable self-help documents (a "Packet"), which may include a procedural violation report, a dispute letter, a hearing-request letter, and complaint-letter templates. The Service is sold and delivered "as a software output," not as legal advice or representation. See the Disclaimer for the full positioning, including the fact that we are not a law firm and do not practice law.

3. Pricing, payment, and refunds

• The Service is offered for a one-time fee per dispute packet, at the price and tier shown at checkout. Taxes, if any, are disclosed at checkout.
• Payment is processed by Stripe. We do not see or store your card number, CVV, or full bank details; those go directly to Stripe under its own PCI-DSS and privacy controls.
• Because the Packet is generated and delivered to you immediately upon payment, all sales are final once the Packet has been generated.
• If the Packet fails to generate, is not delivered, or contains a material rendering defect, notify us at support@hoasavers.com within 7 days of purchase and we will, at our option, (a) re-generate the Packet or (b) refund your purchase. This is your sole and exclusive remedy for any problem with the Packet.
• Chargebacks raised through your card issuer are subject to Stripe's evidence and resolution rules. Filing a fraudulent chargeback for a Packet you received is a breach of these Terms.

4. License to use the Packet

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download, print, edit, and use your Packet in connection with your own dispute of the violation and property identified in the Packet. You may give a copy to your HOA, its management company, your own attorney, or any other party reasonably necessary to your dispute. You may not resell the Packet, redistribute it to third parties for compensation, use the Service to provide services to third parties for compensation, scrape or systematically extract data from the Service, or use the Service or its outputs as an input to a competing product.

5. Acceptable use

• No automated scraping, crawling, or bulk extraction of any kind.
• No probing for vulnerabilities, bypassing security, or accessing other customers' data or Packets.
• No use of the Service to engage in the unauthorized practice of law or to provide legal or professional services to third parties.
• No misrepresentation of the Packet, its source, or its limitations to any HOA, board, agency, court, or third party.
• No unlawful use of the Service or its outputs.

6. Intellectual property

We own the Service, the website, the document templates and prompts, the procedural-scan logic, the underlying code, and the brand marks. The provisions of the Texas Property Code and other law referenced by the Service are public and not owned by us. Nothing in these Terms transfers ownership of the Service to you. Feedback you send us may be used without restriction or compensation.

7. Third parties

The Service relies on third-party providers including Anthropic (AI language model used to generate document text), Stripe (payments), Microsoft 365 / Microsoft Graph (email delivery), and DigitalOcean (hosting). Their availability, accuracy, and conduct are outside our control. The Service may link to external sites; we are not responsible for the content or practices of any third-party site.

8. Disclaimer of warranties

The service and the packet are provided "as is" and "as available" without warranty of any kind, express, implied, or statutory, including without limitation any warranty of merchantability, fitness for a particular purpose, accuracy, completeness, title, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, that any statement of law in the packet is accurate or current, that any document is suitable for your specific situation, that any AI-generated content is free of error, or that any particular outcome — including the voiding or reduction of any fine — will result from your use of the packet.

9. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Pearland AI or its officers, directors, employees, agents, affiliates, or licensors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, savings, data, goodwill, or business opportunity, or for any fine, penalty, lien, or legal cost you incur, arising out of or related to the service or the packet, whether based in contract, tort, strict liability, or any other theory, even if advised of the possibility of such damages. Our total cumulative liability for all claims arising out of or related to the service or the packet — whether in contract, tort, or otherwise — is limited to the greater of (a) the total fees you paid us in the twelve months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). The parties agree this allocation of risk is a fundamental basis of the bargain.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pearland AI and its officers, directors, employees, agents, affiliates, and licensors from and against any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service or any Packet; (b) any document you send, file, or rely on; (c) your dispute, hearing, complaint, or any related proceeding before any HOA, board, agency, court, or other tribunal; (d) any misrepresentation by you to any HOA, agency, or third party concerning the Service, the Packet, or your authority to act for the property owner; or (e) your violation of these Terms or of any law.

11. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Brazoria County, Texas, for any action arising out of or related to these Terms or the Service, except as provided in §12.

12. Disputes; class-action waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with the seat of arbitration in Brazoria County, Texas. The arbitrator — and not any court or agency — has exclusive authority to resolve any dispute relating to the formation, interpretation, applicability, enforceability, or scope of this arbitration agreement. Both parties waive any right to a jury trial and any right to participate in a class, collective, or representative action. Either party may bring an individual-relief small-claims action in lieu of arbitration, and either party may seek injunctive relief in court to protect intellectual property pending arbitration.

13. Changes to the Terms

We may modify these Terms at any time by posting the updated version on this page and updating the "Last updated" date. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

14. Miscellaneous

• If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver is effective unless in writing. A waiver in one instance is not a waiver in any other.
• You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
• These Terms, together with the Privacy Policy and Disclaimer, are the entire agreement between the parties concerning the Service and supersede all prior communications.